I led the design of MatrixCare, an internal platform aimed at improving care coordination by centralizing resident information and streamlining communication between caregivers and families. The core challenge was operational: critical data was fragmented across multiple systems, workflows were inefficient, and caregivers were spending valuable time navigating tools instead of delivering care. At the same time, families lacked visibility into the resident’s condition, creating additional pressure on staff through manual updates and reactive communication.

As Design Lead, I drove the end-to-end experience strategy, working closely with healthcare professionals, stakeholders, and cross-functional teams to map workflows across roles such as nurses, CNAs, and directors. Through system mapping and discovery, we identified that the main issue was not missing features, but a lack of integration and alignment with real-world workflows. I led the definition of a unified information architecture and designed a dual-layer platform: an internal tool optimized for caregiver efficiency, with task-oriented workflows and centralized data, and an external layer that enabled structured, proactive communication with families.

The solution delivered meaningful operational and business impact. We reduced time spent navigating systems by 28% and cut duplicated data entry by 35%, allowing caregivers to focus more on patient care. Task efficiency per shift increased by 31%, while proactive communication reduced inbound family requests by 40%. At a business level, this translated into an estimated 15–20% operational efficiency gain per facility, improving scalability and service quality. This project reinforced my ability to lead complex system design initiatives, aligning product strategy with real operational needs to drive measurable impact.